We are an internationally operating IT company in the German and English-speaking SAP market.
We specialize in SAP Basis, SAP Security, SAP Solution Manager, and Application Lifecycle Management.
Our experts support every phase in the lifecycle of an SAP application, from implementation and operation to decommissioning or migration.MORE
Installation, maintenance, migrations, optimization, and daily operations of SAP solutions.
We deliver our services reliably and professionally. Excellent equipment and the highest possible transmission rates are our backbone.
Throughout Germany and internationally, within the EU, we provide on-site support. We quickly feel at home in any infrastructure and are ready to assist your team.
Sharing, discussing, and transferring knowledge are fundamental parts of our company philosophy. Our coaching, training, and online programs accompany your knowledge advantage.
ALM PROCESS INTEGRATION TEST MANAGEMENT
For the IT service provider Hermes Fulfillment, the challenge was to find an integrated and unified tool to support various SAP rollout projects. We assisted in the implementation and further development of the existing SAP Solution Manager. The scope of our consulting and support included the implementation of test management, process definition, and coaching of the rollout team.
SAP BASIS & SAP SOLUTION MANAGER SUPPORT
Our mission: SAP Basis and SAP Solution Manager support, including Focused Build and Insights. The SAP landscape is highly dynamic, being utilized by Germany's largest wind turbine manufacturer. In times of energy transition and the expansion of renewable energies, it is essential to react quickly and flexibly. We provide support for ERP to S4 transition, continuous optimization, and maintenance of the SAP landscape, including the database and operating system.
SOLMAN MIGRATION 7.1-7.2 / STRATEGY CONSULTING
We have been supporting our customer since the migration to version 7.2. During the migration, the customer faced significant challenges, including a customer-specific ChaRM solution under 7.1 and many documentations in the old Business Blueprint architecture. In collaboration with our ALM partner, Voustura GmbH, and the customer, we created a standard-compliant and highly robust solution. With our remote service, we continue to assist the customer to this day, whether it's for maintenance, optimizations, or new implementations.
NEW IMPLEMENTATION SOLMAN 7.2 HANA
During the migration to version 7.2, our customer opted for a Greenfield approach. The functions of TDMS, system monitoring, and end-user experience from the old system were transferred.
We particularly focused on concepts with low administrative effort during the new setup. For instance, we integrated the Agent-on-the-fly concept into the OS infrastructure. We partially automated the SAPHOST agent infrastructure and set new standards in data delivery. To this day, we provide strategic and operational support.
SAP SOLUTION MANAGER MIGRATION / IMPLEMENTATION
We conducted a migration from 7.1 to 7.2 and subsequently developed a cross-organizational SAP operations strategy with MAI and the SAP Solution Manager. We played a leading role in defining operational rule processes and aligned them with existing ALM service processes. Throughout the infrastructure setup and further configuration and commissioning of the SAP monitoring landscape, we supported the internal support team. In the second phase, we introduced additional functionalities such as EEM monitoring, PI/PO and interface monitoring, BO 4.0 monitoring, root cause analysis, and change request management.
SERVICE PROVIDER TRANSITION SAP SOLUTION MANAGER
Due to the new introduction of SAP and a change in outsourcing providers, the organization and service processes needed to be aligned accordingly. In this context, the entire SAP service and support infrastructure was redeveloped with the SAP Solution Manager. We transferred the existing SAP Solution Manager and its service documents to the new platform via the external service desk interface. We handled the design of the infrastructure, defined the future SAP Solution Manager functionalities, and aligned the requirements within the scope of SAP implementation and support. The core topics included: central SLD concept, automation of system landscape detection, alignment of ITSM & change management processes with SAP implementation and daily operations, and the bi-directional development for exchanging support messages within the consortium.