In times of global crises, working remotely has become essential. We adapted to this service early on and have redundant infrastructures and deliver our services in a stable and reliable manner. We use Office 356 and CISCO WebEx clients as our communication standard. Our team has the latest video and audio tools to ensure smooth communication. We can deliver our portfolio completely remotely and without barriers.


We support everything remotely that we deliver ON-SITE, but more effectively and at attractive conditions. We deliver our service in a straightforward manner, according to individual agreement, around the clock - 24/7!

  • Daily tasks of SAP BASIS, such as STMS, background processing, dump analyses and syslog evaluations
  • System copies and client copies
  • Note on imports
  • Spool and printer management
  • Interface configuration PO / SEEBURGER / HR
  • Monitoring & Reporting
  • Support packages and enhancements from planning to implementation
  • AWS and SAP HEC Cloud Administration
  • DB and OS Administration

Remotely we also provide:

  • Support hotline
  • Weekend support
  • Out of business hours support

We ensure:

  • Regular comparison of the customer infrastructure with SAP Hot News and SAP Security publications
  • Analysis and risk assessment tailored to our customers' landscapes
  • Implementation of measures is straightforward and without loss of time

We also provide the following remotely:

  • Mailing & Alerting

We deliver:

  • SAP Solution Manager installed and updated in packages S - M - L
  • Incl. sizing
  • Incl. basic configuration
  • Incl. infrastructure CA Wily Introscope, SLD configuration
  • Incl. basic setup

What is not included in the express installation:

  • Managed system setup
  • ALM functional scenarios
  • Focused Build & Insights

Our Esspresso workshops are short and concise, designed for 2 - 4 hours. Learn about the functions of the SAP Solution Manager with us and identify the usage potential for your SAP system landscape.

We provide experience and quick knowledge for:

  • SAP Solution Manager operation and maintenance
  • Managed System Setup
  • SAP System operation
  • SAP process coordination and solution documentation
  • SAP Change Control
  • SAP Focused Build & Insights
  • SAP Custom Code Management
  • SAP Test Suite

As SAP Basis and SAP Solution Manager experts, with more than 20 years of experience, we know where and how the SAP Solution Manager can be a valuable tool to support your SAP Basis.

We implement:

  • SAP Basis system tasks
  • IT change calendar
  • System monitoring and alerting
  • EWA reporting
  • Root cause analysis
  • Exception management
  • End user experience monitoring
  • Job monitoring
  • Integration monitoring

Support for your switch to SAP HANA in-memory technology. The solution documentation and the SAP branch concept support the preparation, implementation and subsequent operation of your SAP solution.

We prepare your systems:

  • Setup  Custom Code Management
  • Implementation of the decommissioning cockpit  for custom code management
  • Generation of libraries for solution documentation
  • Documentation of business processes
  • Establishment of a branch concept

We prepare your specialist departments for the change:

  • Use of test management with or without Focused Build
  • Import of SAP Best Practice Content
  • Documenation / version concept

We ensure stable operation in the hyper-care phase and beyond:

  • Application, HANA, OS monitoring
  • Business Process Management & Monitoring
  • SAP Service Delivery
  • ITSM Integration
  • Change Control integration - Transport Management HANA / ABAP

Manage requirements and software development in large, agile innovation projects. Focused Build for SAP Solution Manager provides the right tools, preconfigured, from requirement to deployment.

The usage rights of SAP Solution Manager include SAP Focused Build and Insights - at no additional cost and without restrictions on users or usage.

We implement the Focused Build Add-On:

  • Installation
  • Master note imports, including technical rework
  • Know-how transfer

We understand the management of your business processes with the SAP Solution Manager.

Our approach includes the following topics:

  • Workshop to specify the requirements for the solution landscape
  • Configuration of the solution landscape
  • Joint definition of a branch concept
  • Import of best practice content
  • Basic configuration of process management infrastructure, embedded search HANA / TREX
  • BPMN 2.0 workshop from notation to SOLDOC
  • SOLDOC practical coaching offers
  • SOLDOC authorization concept
  • SOLDOC lifecycle management in branches

Application Lifecycle Management in SOLMAN offers processes, tools, best practices and services for managing SAP and non-SAP solutions throughout the entire application lifecycle.

We support all phases of the application lifecycle:

  • Requirements - learn the right tools for collecting business requirements for new or changed business processes
  • Design - together we provide the tools for specifying the requirements
  • Build & Test - build the applications and check whether they meet the requirements
  • Deploy - Implement, test and prepare changes for daily operations
  • Operations - provision of services required for ongoing operations
  • Optimize - analyze service level performance and perform any activities required to improve results

SAP has a long tradition of helping customers accomplish these tasks. As part of its support commitment, SAP provides tools, methodologies and best practices that help achieve faster time to market, avoid business disruption, increase IT operational efficiency and create transparency across the entire IT landscape.